7-Day Return Policy
We accept return and refund requests within 7 days of delivery for eligible order-related issues, including receiving a damaged product, receiving the wrong product, shipping issues, or a product mismatch with your order.
We want you to love your Riz. If something is not quite right with your order, we are here to help.
We accept return and refund requests within 7 days of delivery for eligible order-related issues, including receiving a damaged product, receiving the wrong product, shipping issues, or a product mismatch with your order.
If you experience an issue with your purchase, please contact us within 7 days of delivery with your order ID, a summary of the issue, and supporting photos or videos so our support team can assist you.
Where applicable and subject to stock availability, we can arrange an exchange for a replacement piece of equal value.
Approved refunds will be processed within 5–7 working days through the original payment method. Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
Contact us via email at rizbyshijiriju@gmail.com or WhatsApp at +91 9072308686 with your order details for return assistance.